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monthlies OnOffice July9

01 Aug 2018

Key steps to a more productive workplace identified

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Interserve has launched a new report on the future of the office, giving key steps to maximising productivity and the value of the physical working environment 

Interserve, the international support service and construction group, has formulated a two-year research project that identifies the steps to optimise team productivity and maximise value in a physical working environment. Following a huge trend on ways to design a healthier and happier workplace, the study, taken in partnership with Advanced Workplace Associates (AWA), concludes that businesses need to re-envisage their workplace for effective working. 

Findings from the report, titled Optimising performance: defining, designing, maintaining and evolving workplace experiences, conclude that traditional silos, ranging from IT to HR, need to be broken down to integrate the management of the workplace into a ‘one-team’ approach. Interserve and AWA argue that this will ensure that companies can deliver a streamlined workplace experience that also supports employee productivity.

The report also advises companies to “shape workplace design and management strategies around employee productivity”, according to the company’s press release. This means that companies need to recognise the workplace as an integral place for delivering commercial strategy and to “treat employees as ‘workplace consumers’ – creating ‘frictionless’ experiences and environments that help them perform to their best ability”.

Andrew Mawson, founder of Advanced Workplace Associates, says: “What’s clear from our research is that we have to stop thinking about the workplace as a necessary ‘commodity’ cost which needs to be constantly driven down. We have to think about the workplace experience as a value-adding resource designed to help people work at peak levels and reflect organisational personality. This means having real estate and facilities management leaders driving the requirements for experience-related service contracts with their procurement colleagues providing a service (and not the other way round).”

Jeff Flanagan, managing commercial director at Interserve, comments: “With the rise of the knowledge-worker in Britain’s economy, business success and, indeed the success of UK plc, is increasingly dependent on how well our workspaces are set up to support people who think for a living.”

“We need to see board-level backing for an integrated approach which puts employee productivity first – unifying management of the workplace under a single team tasked with shaping a more intelligent, commercial approach. Doing so will ensure that businesses maximise the investment that they make in their physical place of work, focusing on the value it brings, not simply its cost.”

The full report can be viewed here

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